just edit 'active' line which represents resolution. A screen with loads of parameters will appear. from the type dropdown list: DisplayID, then 'Add' (on the bottom - left of the window) and select 'Detailed resolutions' in the extension blocks section (one on the bottom) edit first 'Default extension block' select your wide monitor from the top dropdown list

Now after running the tool in administrator mode you need to: So in order to make high res available, one tool is needed: Custom resolution utility (CRU.exe) It's a pity that Intel support/driver package developers cannot make things right - users must. The hardware is able to sustain 5120x1440 on uhd 620, with direct connection or even through old docking station. I can also confirm that the fault is in the Intel supplied drivers / resolution definitions. After months of testing multiple drivers and searching I finally got the resolutions right and it works on all new drivers from intel. Is there any special driver I should apply or anything else I could do It surely works (a and b cases) but its not stable (changes after restart) Please advise what to do in order to get stable 5120x1440 resolution. Disconnecting Ultraslim dock and connecting it again causes 5120x1440 to be visible again.įor c: resolutions up to 3840x1080 are available, and additionally 3840x2160 which is incorrect for this monitor (it works on 30hz but the display is 'flattened') after restart, resolution is reset to 640x480 and no other resolution is visible in the setting panel. However this works only to the restart moment. Inf file from the monitor vendor is applied in the systemįor b and a: The target resolution is sometimes visible for choosing and after applying the change, resolution works. Ultraslim dock has the newest firmware applied (SP79015) version 2.33 igfx_win10_100.7870 - Intel newest drivers sp99907 original newest HP video drivers for UHD 620 I have tried multiple connection options:Ī) PC HDMI out port -> 499p9h HDMI to HDMI cableī) Ultraslim dock DP out port -> 499p9h DP to DP cableĬ) Ultraslim dock DP out port -> 499p9h HDMI with DP to HDMI cable I have a 850 g5 laptop with UHD 620 video card and a problem with connecting it to 499p9h Phillips Brillance 49 inch monitor which uses 5120x1440 resolution.

Intel graphics 620 driver